Our commitment to both humanity and nature
Our commitment to both humanity and nature
At Kia, we value your opinion, understand your needs,
and provide the highest value and experience based on trust-based communication.
In 2018, in addition to a service identity called “Kia Promise to Care,” we launched a mid- to long-term global service strategy titled "Service Vision 2022,” as a promise to offer the highest possible customer value and quality. To that effect, we have developed key initiatives to become the world’s top service brand, specifically in the five key areas of customer service, by 2022.
Kia goes digital for more efficient communication with customers. Our new mobile app, Kia VIK, has brought the entire process of automobile management, from purchase and maintenance to disposal into a single app. Now, you can easily access and view useful information on your smartphone such as customer's membership services and mileage points, new model launch news, and an online quote, as well as an application for test rides and new purchase offers.
Arbitration for Replacement or Refund (In charge: Customer Value Team)
|JD Power||Canada Sales Satisfaction||8th||4th||2nd among 10|
|JD Power||Mexico Sales Satisfaction||6th||3rd||8th among 16|
|JD Power||US Sales Satisfaction||18th||18th||17th among 18|
|JD Power||China Sales Satisfaction||9th||13th||13th among 49|
|JD Power||Canada Service Satisfaction||3rd||1st||1st among 14|
|JD Power||Mexico Service Satisfaction||3rd||4th||6th among 15|
|JD Power||US Service Satisfaction||6th||7th||10th among 19|
|JD Power||China Service Satisfaction||2nd||5th||1st among 52|
|Korea Productivity Center||National Customer Satisfaction Index (NCSI)||2 segments (RV and city car)||2 segments (RV and city car)||3 segments (RV, city car, compact car)|
|KMAC||Korea Service Satisfaction Index (KSSI)||1st||1st||- (not carried out)|
|KMAC||Korea Service Quality Index
(KSQI/Best Call Center)
|Won||Won||Won(for 16 consecutive years)|
KIA offers an array of CS training to ensure customer satisfaction. The moment customers choose Kia, we strive for the utmost customer satisfaction throughout their ownership, from the start to the very end. Since 2002, we have been running an annual global competition for excellent service staff on its worldwide business premises, and the 2019 competition had 200 mechanics participating from 46 countries. Additionally, we are using video content for value education dealing with internal/external customers.
|Number of people per year||30,145||29,708||25,135|
|Training hours per person||1.36||1.19||1.19|
Kia strives to be on top of the fast changing economy and environment of customers to provide safer, more convenient services.
|Country||Product labeling requirements|
|North America (U.S., Canada)||
Corporate Governance CharterSound and transparent governance
Realtime QuotesWhat's the stock price of Kia now?
Board of DirectorsThose who love cars more than anything else
ShareholdersThose who support and lead innovation
How it worksOur Commitment to Both People and Nature
Outside Director Recommendation Committee
Sustainability Management Committee
Company InformationOur commitment to innovation never stops
Financial HighlightsWe operate in a transparent and sound manner
Financial GraphsOur financial state at a glance
AutoLand GwangjuProduction base for strategic models
AutoLand GwangmyeongThe birthplace of Korea's automobile industry
AutoLand HwasungThe starting point for export
Annual ReportOur efforts today are for a better tomorrow
USAOur grand journey to be a truly global automaker starts here
EuropeOur passion to compete in the market with a long history of ...
ChinaA new possibility echoing along the Great Wall
USA Georgia PlantA new momentum for our expansion in the USA
Slovakia Zilina PlantThe base camp for our expansion into Europe
China Yancheng PlantThe continent welcomes Kia's advanced auto technology in...
How it worksHelping our society have greater respect for diversity
Safety & HealthSafe work place, healthy Kia employees
Key AchievementsHow we care for the Earth
RecruitingKians full of passion and curiosity
Key AchievementsTransparent data, transparent management
EmployeesYoung at Heart
Key AchievementsKia’s promise for people, environment and sustainable futur...
Daily QuotesWhat's the stock price of Kia today?
Corporate PhilosophyThe mindset shared by everyone at Kia
CIThe symbol of our dynamism and innovation
Ethical ManagementFor transparent and fair operations
Organizational CultureThe thinking and behavior of the people whom are young at he...
AffiliatesWe collaborate to make cars of higher quality
Exchange RatesForeign exchange in major markets
IndexesPrice indices in major markets
Audit ReportGet our thorough and detailed review reports
Interest RatesInterest rates in major markets
How it worksSustainable shared growth
Mutual GrowthMutual growth drives trust-based relationships
IR ActivitiesNews about our operations
Credit RatingsWe belive in the value of reliable appraisal
ECO-Friendly Car Lifecycle Managementeco activities across the whole process of manufacturing car...
Foreign OwnershipInformation on overseas investment
Analysis ChartExplore our stock price changes in detail
Sales ResultsSales by Region and Model
Business ResultsIR Presentations
History70 years of progress and innovation